Accessibility
We are committed to providing an accessible environment for all our visitors.
Quiet times at Zoos Victoria: All four of our zoos will typically be the quietest between 3:00pm-4:30pm on Monday to Friday. During these times Zoos Victoria will endeavour to minimise high sensory auditory experiences such as vehicle movement, PA announcements and maintenance works
Discounts for Carer and Companion Card holders
We have free entry at our zoos for all carers accompanying a person with a disability who is a holder of a Child Disability Allowance Health Care Card, a Disability Pension Card or a Companion Card.
We also have a 10% discount for a holder of a WeCare Card who is not accompanying a person with a disability.
Accessible parking
Accessibility for wheelchairs and strollers
Healesville Sanctuary has an easy-to-follow pathway system with access for people using wheelchairs and strollers.
Stroller hire
A limited number of Baby Jogger strollers are available to hire.
Single strollers
- $17 for Zoo members
- $20 for non-members
Double strollers
- $29.75 for Zoo members
- $35 for non-members
Stroller hire is kindly supplied by our partner Baby Jogger. Photographic identification and a credit card are required.
Wheelchair hire
Wheelchairs are also available for hire. Photographic identification is required. You can request a wheelchair booking here >>
Accessible toilets and facilities
Healesville Sanctuary has a Changing Places facility equipped with extra features such as a tracking hoist, full-sized change table, larger-than-standard accessible toilets and more space to meet the needs of people with a disability. This can be accessed with a Master Locksmith Access Key (MLAK).
Our accessible toilets are located at:
- The main visitor entrance to the Sanctuary
- Harvest Café
- Reptile Precinct
Mobile guided tours
Access For Assistance Animals
Assistance animals that are certified by a registered authority are welcome at Healesville Sanctuary. However, for the safety of your animal, and our animals, assistance animals are not permitted at:
- the kangaroo walk-through
- Koala Forest
- Dingo habitat
- all walk-through aviaries
- flight arena shows
- close-up encounters
Our admissions staff can answer any questions you may have. They will provide you with maps and any help you need. Just ask us when you arrive.
Sensory map
Download the Healesville Sanctuary Sensory Map to plan around high and low sensory areas of the Sanctuary.
Healesville Sanctuary Social Script
Social Scripts include a range of photographs to show children what they may experience and encounter during their visit to Healesville Sanctuary. Healesville Sanctuary's Social Script was created in consultation with Amaze.
Download Healesville Sanctuary's Social Script - (PDF 6.6MB)
Healesville Sanctuary Access Key
Our Access Key has all the information you need to give you confidence to visit us knowing that our venue suits your individual needs. The Access Key features our parking location, access in and round our venue, as well as public amenities.
Access Keys are universally designed to suit people of all abilities and ages. Featuring professional photographs, supportive text, a customised easy to follow venue map, a visual communication board as well as sensory guides that will outline the sensory elements of experiences with us.
Download the Healesville Sanctuary Access Key (PDF) to plan your next visit to the Sanctuary.